There are many Help Desk, Asset Management, and Client Management Software products on the market that claim to be complete Database Management Systems, with the ability to store and retrieve data easily. When SSI started to search for Help Desk and Asset Management Software, for its own internal use, several existing offerings met the storage requirement for Database Management Software, but filling the data retrieval and reporting requirement proved to be a challenge. 

Most solutions were very specialized, and difficult to use, and only offered predefined queries and reports. These limitations were also true when SSI looked to implement a new internal Change Request Management System for its Development, QA and Project Management Departments. Another common limitation was that these applications were department specific, requiring management to intimately understand the query and reporting 'technical process' for several applications in order to acquire the business data required to make informed decisions. Fortunately for SSI, the querying and reporting limitations of the departmental support tools were not a concern because of Labrador. 

Using Labrador, SSI built two modules for its own internal use; Heat-LAB for querying and reporting from FrontRange's CRM, Helpdesk, and Contact relational databases, and CRMS-LAB for accessing data from its software change request management database. .

What can Labrador do for you? 

Back to Industry Solutions

• 
• "As an aggressive software development company, our organization required rapid access to critical data, and we needed tools that afforded us insight into our software development processes. With accelerated, easy access to accurate CRM data, we are able to better respond to client requests." 
  

View the PDF document in full screen